About Mark
I’m Mark, a Cadillac Service Advisor here at Serra. I grew up in Michigan, and attended Traverse City Central High and Central Michigan College. While in high school, I was the state champ for pole vaulting. My other interests include fishing and hunting. I joined the Serra family in 2012, but my career in the auto industry started 30 years ago. Helping others, and providing honest and upfront service is what I’m all about. My certifications include Subaru and Cadillac training.
Customer rating
4.9 / 5 based on 3122 ratings (1993 written reviews)
Recent reviews
Great!
— John C. ,
As always, Mark provided exceptional customer service!
— Cam S. ,
Excellent
— Ann P. ,
Excellent, Mark worked diligently to get me in for service I needed done after I was not able to make the appointment I had scheduled. Very professional person to work with, went out of his way to make my problem go away.
— Dale C. ,
Mark is great as always!!
— Theresa S. ,
Mark is the best. He is always so helpful and explains everything. He is my Go To guy.
— Glenna S. ,
My experience with Mark could not have been better! Mark is very personable and accommodating! He was mindful of my schedule and completed the work in a very timely manner, so I could tend to my obligations for the day.
— John D. ,
Service is great. Mark is very helpful taking care of service issues.
— Richard M. ,
Very nice. Friendly, efficient and informative. He is always able to schedule me when it works for me. You could not find anybody better to get your car serviced. Cookie Shugart
— Laurlynn S. ,
Awesome thank you
— Michael G. ,