# Serra Cadillac of Traverse City - Detailed Adviser Profiles > Organization: Serra Cadillac of Traverse City > Team Site: https://serracadillacoftraversecity.adviserly.com > Dealership Homepage: https://www.serracadillacoftraversecity.com Companion to [llms.txt](https://serracadillacoftraversecity.adviserly.com/llms.txt). Full per-adviser record: bio, title, department, ratings, lifetime and recent sold/serviced counts, languages, specialties, contact info, up to 5 recent review texts, and an optional joined date when available. Fields that are empty, null, or zero for a given adviser are intentionally omitted from that adviser's block — a sparse profile reflects missing source data, not a rendering bug. ## Advisers ### Jeffrey Walgrave - Profile: [https://serracadillacoftraversecity.adviserly.com/jeffrey-walgrave](https://serracadillacoftraversecity.adviserly.com/jeffrey-walgrave) - Department: Sales (Sales) - Title: Sales Consultant - Rating: 4.9 stars (269 ratings, 194 reviews) - Lifetime vehicles sold: 692 - Recent vehicles sold: 11 - Sales specialties: ESCALADE, XC60, XC90, XT5, XT6 - Call: 231-486-0910 Welcome to Serra Traverse City! As a valued guest, you can count on me for a down-to-earth experience, transparency, and informative buying process. Honesty is paramount, and being clear with my customers is the only way of doing business. I love being able to create happiness in people who often do not expect to buy an automobile. Seeing someone get excited about their automotive needs is great! My colleagues and customers know me for my laugh, smile, and kind personality. Getting each of my customers into the right car for themselves and their families is my top priority. I grew up in Harrison Township, MI, and studied at Oakland University. I am often called the jack of all trades, to which I reply that I am a master of none. When it comes to my free time, I love snowmobiling, hiking, camping, boating, and occasionally play beer league softball. Recent reviews: - 2026-02-26 | 5.0/5 | Paul S. — Excellent Jeffrey's courteous manner is doubly matched by his expertise on the car. I had total confidence in his advice and his recommendations. - 2026-02-27 | 5.0/5 | Luanne G. — A very positive experience. I told him what I wanted, and he went out and found what I eventually purchased in less than an hour. - 2026-03-12 | 5.0/5 | Margaret F. — Great. He was very knowledgeable and if he didn’t know something he found the answer. Nice personality also. ### Mike Sova - Profile: [https://serracadillacoftraversecity.adviserly.com/michael-sova](https://serracadillacoftraversecity.adviserly.com/michael-sova) - Department: Sales (Sales) - Title: Sales Consultant - Rating: 4.9 stars (183 ratings, 123 reviews) - Lifetime vehicles sold: 508 - Recent vehicles sold: 7 - Sales specialties: ESCALADE, XC60, XC90, XT5, XT6 - Call: 231-486-0931 Hi! I'm Michael Sova, and I would like to welcome you to the Serra Traverse City website. As a sales consultant for the dealership, you can rely on me for quality customer service. I take the time to listen to my guests' needs and always work in their best interests. My colleagues and friends know me as someone with a light-hearted attitude and a genuine passion for making others laugh. I am proud and honored to help my customers find the perfect vehicle, which is likely the second most significant investment they will make in their lives. I grew up in Traverse City, Michigan, and love working for our incredible community. I attended Northwestern Michigan College for Business Administration. My skills include great leadership, being easy to work with, and a skilled communicator and problem-solver. When it comes to my free time, I enjoy golfing, camping, hiking, paddling and watching football. I am always striving to be the master of my craft and improve the customer sales experience. My passion for cars began at a young age, and I look forward to more years in the auto industry. Please don't hesitate to reach out with any questions; I am always here to help! Recent reviews: - 2026-04-17 | 5.0/5 | Dawn S. — Mike was very kind, professional and courteous. He sincerely listened to points that were important to me, especially my budget, and I ended up in a great vehicle that fit my needs! I was expecting a good, used vehicle, but ended up in a new, leased vehicle that fit my budget even better. :) - 2026-02-08 | 5.0/5 | Lawrence F. — Mike was very helpful. We went into the dealership thinking we were getting a G.M. car and after exploring that avenue we were not satisfied with what was there so he directed in another direction and we left with a Volkswagen Atlas. We are very happy with our choice thanks to Mike. - 2026-02-07 | 5.0/5 | Marcia B. — Mike made it easy to choose and purchase a new car. He did not use high pressure tactics - he asked questions and then sought to find the vehicle that met my needs. I found him to be very professional and accommodating. I will continue to work with him in the future! ### Kelvin Smith - Profile: [https://serracadillacoftraversecity.adviserly.com/kelvin-smith](https://serracadillacoftraversecity.adviserly.com/kelvin-smith) - Department: Service (Service) - Title: Service Advisor - Lifetime vehicles serviced: 1 - Recent vehicles serviced: 1 - Call: 231-486-0914 Hi, I’m Kelvin Smith. I grew up right here in Traverse City, and I’ve always loved problem-solving—whether it’s fixing a technical issue or helping someone get the service they need. My background in technology support has given me the tools to approach challenges logically, but what I’m most passionate about is providing a positive customer experience. When I’m not at the dealership, you’ll probably find me by Lake Michigan, relaxing with my Maine Coon cats, or tinkering with one of my computers at home. ### Kristina Clark - Profile: [https://serracadillacoftraversecity.adviserly.com/kristina-clark](https://serracadillacoftraversecity.adviserly.com/kristina-clark) - Department: Service (Collision Center) - Title: Office Administrator - Lifetime vehicles serviced: 2 - Recent vehicles serviced: 2 - Call: 231-486-0938 Welcome! As Collision Center Office Administrator, I’m here to help. No one likes dealing with damage to their vehicle, but we aim to deliver a seamless experience from the moment you enter our shop to the time your vehicle is completed. I was born in Davenport, Iowa, but consider myself a Traverse City native as a graduate of Traverse City High School. I’ve been told that I have an “old soul” and I’m a people person, both of which allow me to connect with people of all ages very easily. In my free time, I love kayaking in the summer and have a great group of friends who do karaoke together! When you need friendly and reliable service, I look forward to meeting you. ### Mark Blodgett - Profile: [https://serracadillacoftraversecity.adviserly.com/mark-blodgett](https://serracadillacoftraversecity.adviserly.com/mark-blodgett) - Department: Service (Service) - Title: Cadillac Service Advisor - Rating: 4.9 stars (3122 ratings, 1993 reviews) - Lifetime vehicles serviced: 14502 - Recent vehicles serviced: 115 - Call: (231) 486-0919 I’m Mark, a Cadillac Service Advisor here at Serra. I grew up in Michigan, and attended Traverse City Central High and Central Michigan College. While in high school, I was the state champ for pole vaulting. My other interests include fishing and hunting. I joined the Serra family in 2012, but my career in the auto industry started 30 years ago. Helping others, and providing honest and upfront service is what I’m all about. My certifications include Subaru and Cadillac training. Recent reviews: - 2026-04-27 | 5.0/5 | Dale C. — Excellent, Mark worked diligently to get me in for service I needed done after I was not able to make the appointment I had scheduled. Very professional person to work with, went out of his way to make my problem go away. - 2026-04-27 | 5.0/5 | John D. — My experience with Mark could not have been better! Mark is very personable and accommodating! He was mindful of my schedule and completed the work in a very timely manner, so I could tend to my obligations for the day. - 2026-04-20 | 5.0/5 | Laurlynn S. — Very nice. Friendly, efficient and informative. He is always able to schedule me when it works for me. You could not find anybody better to get your car serviced. Cookie Shugart ### Aaron Lehn - Profile: [https://serracadillacoftraversecity.adviserly.com/aaron-lehn](https://serracadillacoftraversecity.adviserly.com/aaron-lehn) - Department: Plus (Management Team) - Title: Collision Body & Paint Manager - Lifetime vehicles serviced: 906 - Recent vehicles serviced: 146 - Call: 231-947-3330 I joined the auto industry over ten years ago, and have enjoyed working in the body shop department. Before that, I served in the US Navy for almost five years. As a Body Shop Manager at Serra Traverse City, I stress the importance of hard work and excellent customer service to my team. It feels great to put a smile on our customers’ faces time and time again. I believe in providing professional, friendly, and fair service to every guest. Outside of the dealership, I enjoy spending family time with my daughter and son; they keep me on my toes, and I wouldn’t have it any other way! I also enjoy anything related to motorcycles. ### Andy Silny - Profile: [https://serracadillacoftraversecity.adviserly.com/andy-silny](https://serracadillacoftraversecity.adviserly.com/andy-silny) - Department: Plus (Parts) - Title: Parts Advisor - Call: 231-486-0924 I’m proud of being able to supply the right part to the technician team that completes repairs for our customers. I know how to work quickly and efficiently to get our customers out as fast as possible with the correct parts. I’m upfront to our clients and always authentic. I do all that I can to make sure every customer leaves our dealership with a smile on their face! ### Ben Terpstra - Profile: [https://serracadillacoftraversecity.adviserly.com/ben-terpstra](https://serracadillacoftraversecity.adviserly.com/ben-terpstra) - Department: Plus (Collision Center) - Title: Parts Advisor - Call: (231) 486-8920 I have one motto: "Do it right the first time." Customers can depend on me to do just that, while providing friendly and accurate service. I strive to exceed their expectations. Since joining the auto industry 17 years ago, I have maintained a reputation for getting along well with others. I enjoy working on GE Elec-Trak tractors with my dad in our spare time. I have a true passion for working with anything with wheels, from cars, trucks, motorcycles, tractors to soap box derby. ### Bill Whitmore - Profile: [https://serracadillacoftraversecity.adviserly.com/bill-whitmore](https://serracadillacoftraversecity.adviserly.com/bill-whitmore) - Department: Plus (Parts) - Title: Assistant Parts Manager - Call: 231-947-9229 Love working in the auto industry; it’s been 5 years since I joined this business. Some of my special skills include building computers and working on cars. I’m a Volvo nut. When it comes to our customers, I always tell them the facts. Listening to my guests and being honest allows me to fix their vehicle issues by getting them the parts that they need. I’m proud to continue growing my little area of the department on a monthly basis, and building relationships with our different wholesale accounts. Known amongst my colleagues for good customer service and a few shenanigans! ### Brandon Suzawith - Profile: [https://serracadillacoftraversecity.adviserly.com/brandon-suzawith](https://serracadillacoftraversecity.adviserly.com/brandon-suzawith) - Department: Plus (Parts) - Title: Wholesale Parts Advisor - Call: 231-486-8998 I’m originally from Green Bay and I attended the Northeast Wisconsin Technical College. I started in Parts Sales, then moved to Shipping and Receiving, then to work at the Body Shop as a collision estimator before switching back to Parts. So, I know my way around the dealership and I love the automotive industry! I’ve traveled to some interesting locations in my life, including Norway, Ireland and Germany. I recommend you visit as well; they are amazing places to visit. I enjoy sailing and I’m also the crew chief for an Audi Race Car. Motorsports are a great way to get the adrenaline pumping. I work hard and will do all that I can do to get things done. If I don’t know the answer to a question I will find a person that does! ### Brenda Smith - Profile: [https://serracadillacoftraversecity.adviserly.com/brenda-smith](https://serracadillacoftraversecity.adviserly.com/brenda-smith) - Department: Plus (Service) - Title: Warranty Administration - Call: 231-486-8935 My 3.5 years in Warranty Administration at Serra Traverse City have been a rewarding journey. As a dedicated professional, I strive to provide exceptional customer service and ensure the seamless resolution of warranty claims. Beyond my professional endeavors, my greatest joy lies in being the beloved parent of two wonderful daughters. Their laughter and love fill my life with purpose and happiness. Hailing from the vibrant city of Traverse City, I am proud to call this beautiful region my home. Its natural beauty, thriving community, and rich history are a constant source of inspiration and joy. ### Carl Lyons - Profile: [https://serracadillacoftraversecity.adviserly.com/carl-lyons](https://serracadillacoftraversecity.adviserly.com/carl-lyons) - Department: Plus (Management Team) - Title: Audi, Cadillac, Subaru, Volkswagen, Volvo Service Manager - Lifetime vehicles serviced: 8 - Recent vehicles serviced: 3 - Call: (231) 486-0947 Working in the auto industry for 30 years has taught me a lot, and I bring that experience into the dealership each day. My team can depend on me for the training, motivation, and assistance they need to succeed in this business. I take the time to listen to each customer, ensuring that they get quality service that they will love. Helping others is one of my passions. When I’m not working, I love to spend family time with my wife and son. I also enjoy hunting, fishing, and camping. ### Carla Sayler - Profile: [https://serracadillacoftraversecity.adviserly.com/carla-sayler](https://serracadillacoftraversecity.adviserly.com/carla-sayler) - Department: Plus (Service) - Title: Warranty Administration - Lifetime vehicles serviced: 19 - Recent vehicles serviced: 2 - Call: 231-486-8912 . ### Chris Brown - Profile: [https://serracadillacoftraversecity.adviserly.com/chris-brown](https://serracadillacoftraversecity.adviserly.com/chris-brown) - Department: Plus (Finance & Insurance) - Title: Business Manager - Lifetime vehicles sold: 137 - Sales specialties: CROSSTREK, FORESTER, OUTBACK, PRIUS, RAV4 - Call: (231) 947-9000 Thank you for choosing Serra Traverse City to handle your vehicle needs! We take pride in providing exceptional service to every customer who drives on our lot and walks through our dealership doors. You can depend on our team of professionals to work in your best interests at all times. Your satisfaction is our top priority. My career in the auto industry began 10 years ago, and I have been a part of the wonderful team here at Serra Traverse City since 2013. I love being a part of such an amazing company that shares many of my values. When I’m not providing quality service at the dealership, helping others in any way that I can, my hobbies and interests include fishing, hunting, snowmobiling, and rooting for the Detroit Lions! ### Connie Walter - Profile: [https://serracadillacoftraversecity.adviserly.com/connie-walter](https://serracadillacoftraversecity.adviserly.com/connie-walter) - Department: Plus (Business Development Representatives (BDC)) - Title: Customer Advocate - Call: (231) 929-8895 Hi, I'm a Business Development Representative at Serra Traverse City. This is my first role in the auto industry, but I bring a strong work ethic and a positive attitude. I'm originally from Traverse City, a graduate of Traverse City Senior High School, and I'm comfortable working with computers and various software programs. My background includes receiving Employee of the Year at a previous local company. I'm passionate about helping customers and creating a welcoming environment for everyone. Outside of work, I enjoy spending time with my four daughters and their families, camping, and exploring places like Paris, Las Vegas, Hawaii, and Disney World. I’m also happy to help my co-workers in any way I can. I'm a friendly and approachable person who loves to chat, particularly about my family, and in my free time I enjoy riding my bike, crafts, and shopping. ### Dan Korte - Profile: [https://serracadillacoftraversecity.adviserly.com/daniel-korte](https://serracadillacoftraversecity.adviserly.com/daniel-korte) - Department: Plus (Management Team) - Title: Fixed Operations Director - Call: (231) 486-8979 Thank you for choosing our dealership to help you find your next vehicle or perform the service maintenance on your current vehicle. I’m proud of the team we have here at Serra Traverse City! Our team goes above and beyond to provide each guest with a quality buying experience that they will love and assist in keeping your vehicle up to date with its service maintenance. I am always available to answer questions and to do what I can to make sure our customers leave the dealership completely satisfied. ### Dijon Dohm - Profile: [https://serracadillacoftraversecity.adviserly.com/dijon-dohm](https://serracadillacoftraversecity.adviserly.com/dijon-dohm) - Department: Plus (Finance & Insurance) - Title: Business Manager - Lifetime vehicles sold: 218 - Recent vehicles sold: 1 - Sales specialties: ATLAS, JETTA, Q5, Q7 3.0T, Tiguan - Call: (231) 947-9000 New to the auto industry, but I understand the importance of hard work and great customer service. I take the time and listen to the needs and wants of my customers, doing my best to give them a 5-star experience, along with identifying the correct vehicle for their needs. Being personable and friendly with my clients and coworkers is something that I’m most proud of. My best job is being a family man. I love being a husband and a father. My other special skill is woodworking. For the past 20 years, I have coached a co-ed softball team with my wife and our good friends. I’m also a big fan of U of M football. ### Dominik Carnes - Profile: [https://serracadillacoftraversecity.adviserly.com/dominik-carnes](https://serracadillacoftraversecity.adviserly.com/dominik-carnes) - Department: Plus (Parts) - Title: Parts Advisor - Call: 231-486-8923 x1023 Hi, I'm a Parts Advisor at Serra Traverse City, celebrating my first year here. I'm from Traverse City and a proud graduate of Traverse City West. Go Titans and Lions! I enjoy helping customers solve their parts needs with great customer service. I'm easy-going, get along well with others, and always try to be respectful and helpful. Outside of work, I'm passionate about cars – I love driving them and understanding how they work. I also enjoy golf, slow-pitch softball, and spending time at the beach. Sports and games are always good conversation starters. I'm calm, have a good attitude, and approach my work with a positive mindset. ### Evelyn Brown - Profile: [https://serracadillacoftraversecity.adviserly.com/evelyn-brown](https://serracadillacoftraversecity.adviserly.com/evelyn-brown) - Department: Plus (Business Development Representatives (BDC)) - Title: Customer Advocate - Call: 231-486-8940 ### Felicia Whittaker - Profile: [https://serracadillacoftraversecity.adviserly.com/felicia-whittaker](https://serracadillacoftraversecity.adviserly.com/felicia-whittaker) - Department: Plus (Business Development Representatives (BDC)) - Title: Customer Advocate - Call: (231) 252-3341 I am brand new to the industry (December 2019), but I am thankful to begin my career here at Serra Traverse City. I understand the importance of excellent customer service, and I go that extra mile to get the job done right. My clients can rely on me to be accurate, informative, and friendly. I like to have a great time and always keep a smile on my face. When it comes to life outside of the dealership, I love to spend time with my two boys, Zayland and Leighton. They are my world. Volleyball and basketball are my favorite sports. I also enjoy hiking and being in the great outdoors with my family. When you are ready for an easy-going and delightful experience, please reach out to me! ### Jeff Somes - Profile: [https://serracadillacoftraversecity.adviserly.com/jeff-somes](https://serracadillacoftraversecity.adviserly.com/jeff-somes) - Department: Plus (Finance & Insurance) - Title: Business Manager - Lifetime vehicles sold: 70 - Sales specialties: CROSSTREK, FORESTER, OUTBACK - Call: (231) 947-9000 Hi! I’m Jeff Somes and I would like to welcome you to Serra Traverse City! It brings me so much joy to be a part of the Serra organization and having the opportunity to work with customers from all walks of life. My priorities are to take care of the needs of our guests, helping them find the best position for their financial needs. Customers enjoy working with me because I am approachable, understanding, and have a genuine desire to exceed the expectations of my guests. In my spare time, I love being in the great outdoors. My hobbies include hunting, fishing, stocks, and mountain biking. I'm a competitive cyclist. I just started biking this year and have been fortunate enough to excel at the sport. I recently joined McLain's Race Team as a sponsored rider. ### Jeremy Wood - Profile: [https://serracadillacoftraversecity.adviserly.com/jeremy-wood](https://serracadillacoftraversecity.adviserly.com/jeremy-wood) - Department: Plus (Management Team) - Title: Business Development & Technology Manager - Joined: 2016-10-01 - Lifetime vehicles sold: 6 - Recent vehicles sold: 5 - Sales specialties: FUSION HYBRID, GRAND CARAVAN, MAXIMA, OUTBACK, TERRAIN - Call: (231) 252-3340 As a Business Development & Technology Manager, I am recognized for exceptional execution and an unwavering commitment to delivering high-quality digital solutions. My primary focus is on driving digital transformation, leveraging technology to create innovative solutions that empower both businesses and individuals. With 22 years of experience, including the last 9 years at Serra Traverse City, I have developed a profound understanding of IT infrastructure, cloud computing, and data analytics. My technical expertise, coupled with a meticulous attention to detail and the ability to translate complex concepts into actionable strategies, has consistently resulted in exceeding expectations. I have earned several professional certifications, including Microsoft Certified Professional (MCP), CompTIA Network Security Professional (CNSP), and ITIL Digital and IT Strategy. I am dedicated to continuous professional development, ensuring I remain current with the latest industry trends and advancements. Beyond my professional life, I enjoy spending time at Lakeside Equestrian, where we have two quarter horses, Cooper and Wyatt, and participate in and attend rodeos throughout Michigan. I have three children: Austin, Haley, and Bristol. I maintain a keen interest in STEM fields and dedicate significant time to exploring philosophy, theology, ancient history, and quantum technology. ### Lauren Piedmonte - Profile: [https://serracadillacoftraversecity.adviserly.com/lauren-piedmonte](https://serracadillacoftraversecity.adviserly.com/lauren-piedmonte) - Department: Plus - Title: Customer Advocate - Lifetime vehicles sold: 7 - Recent vehicles sold: 4 - Sales specialties: ACCORD SEDAN, GRAND CHEROKEE, OUTBACK, SL, TUNDRA - Call: (231) 929-8885 Hi, I'm a Business Development Representative at Serra Traverse City. I'm originally from Rockford, but moved to Traverse City 12 years ago, and love living here. I graduated from Grand Valley State University with my degree in Education and Mathematics, which helps me bring an analytical approach to my work. Outside of the office, you can find me paddle boarding, watching endless rounds of softball, soaking up the sun, and enjoying the beauty of Sleeping Bear Dunes. I'm a dedicated professional, and I also cherish my time with my husband and two daughters, who are pretty awesome. ### Lydia Loveland - Profile: [https://serracadillacoftraversecity.adviserly.com/lydia-loveland](https://serracadillacoftraversecity.adviserly.com/lydia-loveland) - Department: Plus (Business Development Representatives (BDC)) - Title: Customer Advocate - Call: (231) 929-8877 I’m a Customer Advocate here at Serra Traverse City. I’m originally from Traverse City, and while I haven’t had kids yet, it's always been my dream to adopt or foster children. I want to give them a loving and safe home. I graduated from Traverse City Central High School and also spent some time in Florida. I love reading, playing my Nintendo Switch, and hanging out with my cats. I'm a naturally caring person and I really enjoy making cozy blankets. ### Michelle Antcliff - Profile: [https://serracadillacoftraversecity.adviserly.com/michelle-antcliff](https://serracadillacoftraversecity.adviserly.com/michelle-antcliff) - Department: Plus (Business Development Representatives (BDC)) - Title: Customer Advocate - Lifetime vehicles serviced: 1 - Call: (231) 486-8900 ### Michelle Rayner - Profile: [https://serracadillacoftraversecity.adviserly.com/michelle-rayner](https://serracadillacoftraversecity.adviserly.com/michelle-rayner) - Department: Plus (Business Development Representatives (BDC)) - Title: Customer Advocate - Call: (231) 486-8988 Welcome to Serra Traverse City! We have all of your vehicle needs here Sales, Service and Parts. We provide great customer service to all of our guests and proudly serve our community. I joined our Serra family in July 2020. My family comes from the automotive industry. My father worked at the Ford Motor Company Dearborn Plant for twenty-five years years and my uncle, my dad's brother, worked for GM for thirty-four years. I’ve been fortunate to have traveled to many exciting places, including Cozumel, Rosarito and Tijuana Mexico, the Grand Cayman Islands, Ocho Rios Jamaica and Florida Keys. I definitely recommend that you experience the Caribbean life if you haven’t already; it’s amazing! When I’m not working or traveling I do what I can to help others and volunteer. My favorite sports teams are the Los Angeles Lakers and the LA Dodgers. My most enjoyable pastimes include skydiving in the desert, white-water rafting (american river), snorkeling, swimming, kayaking and anything to do with water. I love to help people and I’m great at listening. I really enjoy talking to the older generation as you can learn so much from them. ### Michelle Smith-ronk - Profile: [https://serracadillacoftraversecity.adviserly.com/michelle-smith-ronk](https://serracadillacoftraversecity.adviserly.com/michelle-smith-ronk) - Department: Plus (Administration & Business Office) - Title: Recruiter/Compliance - Call: 231-929-8852 x8852 As a long-time employee of Serra Traverse City, progressing to my current position of Recruiter and Compliance Officer, I bring a sense of responsibility and genuine care for my colleagues. My character is marked by empathy, integrity, and a commitment to building enduring relationships. I make a conscious effort to listen to each individual, understanding their perspectives and providing support. Beyond my professional pursuits, I am deeply devoted to my family, including my husband David and three children. In my downtime, I find joy in baking, transforming ingredients into celebratory cookies and cakes that bring smiles to my loved ones and the community. Whether it's discussing the latest recipes, gardening tips, or the adventures of my family, I am always eager to connect with others and share my passion for life. ### Richard Sika - Profile: [https://serracadillacoftraversecity.adviserly.com/richard-sika](https://serracadillacoftraversecity.adviserly.com/richard-sika) - Department: Plus (Parts) - Title: Wholesale Parts Advisor - Call: (231) 486-8924 I was born and raised in Traverse City, starting my career in the Parts Department of Traverse Motors back in 1981. I spent ten years selling Toyota and Volkswagen parts, then switched to Grand Traverse Auto's Parts Department for another six years. I did a stretch in the body shop as an estimator for another four years. Then, I decided it was time to do something different and for six years I worked in a cabinet shop. After hearing about an opening back at Ford, I decided it was time to get back to selling parts. After another seven years there, Serra called and invited me back to work for their wholesale department. I’m hoping to finish my Parts career where it started, selling Toyota and Volkswagen parts. ### Sam Lederer - Profile: [https://serracadillacoftraversecity.adviserly.com/sam-lederer](https://serracadillacoftraversecity.adviserly.com/sam-lederer) - Department: Plus (Parts) - Title: Shipping and Receiving - Call: 2314868927 Hello! My name’s Sam Lederer, and I joined Serra Traverse City in December 2017. I am known for being the “introvert” of the group. However, I go above and beyond for my customers and never waste their time. I try to answer their questions while working quickly to find the best parts for their automotive needs. When it comes to my free time, I spend most of it gaming with friends or just losing myself in a good story. When you are ready to find the products you need, please stop by the dealership and see the best parts department in town! ### Steve Flynn - Profile: [https://serracadillacoftraversecity.adviserly.com/steve-flynn](https://serracadillacoftraversecity.adviserly.com/steve-flynn) - Department: Plus (Management Team) - Title: Audi, Cadillac, Subaru, Volkswagen, Volvo & Toyota Parts Manager - Call: (231) 486-0923 Since June of 1999, I have worked in this industry, providing great service to all of my customers. Proud of the amazing crew that I work with here at Serra Traverse City; we are more than colleagues, we are family! When I have the time, I love to watch sports, especially the Detroit Lions and the Red Wings. My proudest achievement is being a husband and a father. I love to go camping, coach my son’s football team, and spend quality time with my family! ### Steve Sizeland - Profile: [https://serracadillacoftraversecity.adviserly.com/steve-sizeland](https://serracadillacoftraversecity.adviserly.com/steve-sizeland) - Department: Plus (Management Team) - Title: Audi, Cadillac, Subaru, Volkswagen, Volvo Service Manager - Lifetime vehicles serviced: 4042 - Recent vehicles serviced: 154 - Call: (231) 486-0926 I bring 30 years of experience into the dealership with me each day. Known amongst the Traverse City auto industry for being a hard worker and someone who enjoys life. I’m sympathetic to the needs of my customers; I listen to what they want and try to help them achieve their vehicle goals. Proud to say that I maintain a very clean warranty schedule for the dealership and I have worked very hard to get to the knowledge level I currently have. My special skills include work well with others, and being a warranty clerk with Subaru and GM for 18 years, in addition to working as a Honda warranty clerk for 10 years. In my spare time, I love to play video games, travel, and golf. ### Steven Guest - Profile: [https://serracadillacoftraversecity.adviserly.com/steven-guest](https://serracadillacoftraversecity.adviserly.com/steven-guest) - Department: Plus (Management Team) - Title: Cadillac Sales Manager - Lifetime vehicles sold: 51 - Recent vehicles sold: 6 - Sales specialties: VISTIQ, XC40, XC60, XC90, XT5 - Call: (231) 486-0944 Customers like working with me because I’m friendly, thorough, and patient and I always provide them with a low-pressure experience. Taking the time to communicate with, and educate, my customers helps them make the best decision possible. I began working in the auto industry 8 years ago, and joined the Serra dealership in 2014. I’m very passionate about helping our guests, making sure they know about all of the options that are available to them. I love to travel in my spare time; going boating in the summer and doing anything water-related are my favorite hobbies. I also enjoy watching sports and movies. ### Steven Hull - Profile: [https://serracadillacoftraversecity.adviserly.com/steven-hull](https://serracadillacoftraversecity.adviserly.com/steven-hull) - Department: Plus (Collision Center) - Title: Estimator - Lifetime vehicles serviced: 459 - Recent vehicles serviced: 38 - Call: 231-486-0955 Hello and welcome! As estimator for the dealership, I’m proud to be part of the team helping customers have the best experience possible. Before entering the automotive industry, I spent twenty years in the welding and fabrication field. Today, I’m happy to apply my experience quoting and estimating in that space to my work today. My wife and I are parents to three great kids who are all involved in many activities. When I’m not working, I enjoy fishing and camping with my family. ### Sue Korson - Profile: [https://serracadillacoftraversecity.adviserly.com/susan-korson1](https://serracadillacoftraversecity.adviserly.com/susan-korson1) - Department: Plus (Management Team) - Title: HR Director / Business Office Manager - Call: 231-486-0911 Hi! I'm Sue Korson, and I would like to welcome you to Serra Traverse City. It feels great to work for a fantastic company and be able to help many amazing people. Although I am new to the car business, I have many years of accounting, human resources, and office management experience in addition to a Master's degree in Business. I am a huge fan of the beach, love board games, and puzzles. I have a large family, five sisters, five brothers, three children, Isaac, and the twins, Oliver and Olivia, all of whom I am very proud of and love spending time with them. Some of my hobbies are photography, hiking, ping pong, and most any outdoor adventure. I have hiked the Grand Canyon twice but only jumped out of an airplane once. I also have the best dog ever, a white miniature labradoodle named Charmin. ### Susan Freshour - Profile: [https://serracadillacoftraversecity.adviserly.com/susan-freshour](https://serracadillacoftraversecity.adviserly.com/susan-freshour) - Department: Plus (Business Development Representatives (BDC)) - Title: Customer Advocate - Call: (231) 486-0940 Hi! I’m Susan. I am a Customer Advocate and Appointment Coordinator here at Serra Traverse City. I am originally from Walled Lake, Michigan and I attended Walled Lake Central High School. I enjoy providing great customer service. I love spending my time helping others weather it be at work or family. In my down time I l love to spend time with my son and his girlfriend when they come to visit from Texas and I enjoy spending time with my husband and family. I have a couple of cats and some chickens. I love to see all the wildlife that comes onto our 3 acers in Kalkaska. my husband and I love to go fishing, Kyaking, Boating with family and just being outdoors, and I love to crochet blankets. I love baseball (go tigers).